Shipping Policy

At Zenius Pharmaceuticals, we are committed to delivering your Ayurvedic health and wellness products quickly, safely, and efficiently across India. Please read our shipping policy carefully to understand how we handle the shipping of your orders.

1. Shipping Coverage

We offer shipping PAN-India.
Currently, we do not provide international shipping.

2. Shipping Charges

We are happy to offer free shipping on all orders, regardless of the order value or delivery location within India.

3. Order Processing & Delivery Time

  • Orders are processed and shipped within 1–2 business days after successful order placement.
  • Estimated delivery time is 3–5 business days, depending on the location.
  • Express delivery is not available at this time.

4. Courier Partners

We work with trusted courier partners to ensure safe and timely delivery of your products:

    • XpressBees
    • Shiprocket
    • India Post

5. Order Tracking

Currently, we do not provide automated tracking links. However, our customer support team is available 24/7 to assist you with order status and updates.
You can reach out to us via WhatsApp or our contact page for real-time assistance.

6. Failed Deliveries

In case the delivery attempt fails due to:

  • Incorrect address,
  • Unavailability of the customer,
  • Other delivery-related issues,

We offer a re-attempted delivery, but only after getting confirmation from the customer and may include additional delivery charges.

7. Damaged or Tampered Parcels

If your product is delivered in a damaged or tampered condition, please follow these steps:

  • Make a video while opening the parcel.
  • Send the video immediately to our official WhatsApp support number.
  • Our team will investigate the issue and take appropriate action, including replacement or resolution support.

8. Contact & Support

For any shipping-related queries, you can contact our 24/7 customer service team via: